Responsible Gaming at Stay Casino

Last Updated: April 21, 2024

General Information

At Stay Casino, we believe gambling should be a fun and entertaining activity. However, we acknowledge that a small percentage of individuals may lose control over their gambling habits. It’s important to understand that gambling should not be considered a primary source of income or a way to recover from financial debts. We encourage you to monitor both the time and money you spend on our online casino daily.

If you feel that you’re spending more than you can afford or that gambling is interfering with your daily life, we strongly recommend taking proactive measures. These can include setting personal limits on your gaming activities, opting for self-exclusion, or seeking assistance from independent professional organizations.

Personal Limits

To support responsible gambling, we offer a “Personal Limits” feature. This allows you to set boundaries on the amount you deposit, lose, wager, or spend in a single game, as well as limits on your overall account activity. To set up personal limits, please contact our support team.

You can modify these limits at any time. Decreasing a limit will take effect immediately, while increasing a limit may require email confirmation and will only become effective after the previous limit expires, helping you avoid impulsive decisions. For assistance with personal limits, reach out to our support team at [email protected]

Types of Personal Limits

• Deposit Limit: Set a maximum amount you can deposit over a day, week, or month.
• Loss Limit: Establish a cap on the amount you can lose over a day, week, or month. Note that losses are calculated based on your initial deposit, not on any winnings derived from that deposit. For example, if you deposit €50, set a loss limit of €10, and then win €1,000, you can still lose more than €10 because the limit is based on your original €50 deposit.
• Wager Limit: Limit the total amount you can wager over a day, week, or month.
• Cooling-Off Limit: Set a temporary period during which you cannot deposit funds and will be excluded from promotional offers. You may still withdraw remaining funds during this time. This limit is applied immediately, and your account will automatically reactivate after the period expires.
• Self-Exclusion Limit: Choose to exclude yourself from the casino for a specified period. Your account will be disabled immediately, and you won’t receive promotional materials. You won’t be able to deposit or withdraw funds while this limit is active. Your account will reactivate automatically after the exclusion period ends.
• Session Limit: Restrict the amount of time you spend gambling. This limit takes effect instantly. Once reached, you will be automatically logged out of your account. You can set this limit for periods ranging from 6 minutes to 1,000,000 minutes.

Self-Exclusion by Request

You can also request self-exclusion by contacting our support team at [email protected]. We will take the necessary steps to block your access to your account and ensure you no longer receive promotional materials.

If you’re self-excluded, you won’t be able to log into your account or request withdrawals. To initiate the withdrawal of any remaining balance, please contact our support team. They will assist you within a reasonable timeframe.

Please note that self-exclusion does not exempt you from any verification procedures required by the casino to process funds. Withdrawal of remaining balances will be handled according to casino limits:

• Indefinite Self-Exclusion: Funds will be paid out according to casino limits.
• Definite Self-Exclusion: Funds will be paid out according to casino limits after the exclusion period expires.

External Support

If you believe you need assistance with gambling-related issues, you can contact the following organizations for confidential support and guidance:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

Protection of Minors

Stay Casino is committed to preventing minors (individuals under 18 years old) from accessing our services. We employ all available methods to verify the age of our players and reserve the right to request proof of identity. If a player is found to be underage, access to the website will be denied immediately.

We encourage parents and guardians to cooperate in protecting minors from unauthorized access to gambling sites. Consider using the following software solutions for additional security:

• CyberPatrol
• GamBlock®
• Solid Oak Software
• Net Nanny