Privacy Policy at Stay Casino

• Personal Data: Refers to any information about an identifiable individual, either directly or indirectly, by means of identifiers such as a name, ID number, location data, or characteristics specific to the individual’s physical, physiological, genetic, mental, economic, cultural, or social identity.
• Processing: Encompasses any operation performed on personal data, whether automated or not, including collecting, recording, organizing, storing, adapting, retrieving, disclosing, or destroying.
• Profiling: Involves automated processing of personal data to assess certain personal attributes like work performance, economic status, health, preferences, reliability, and location.
• Controller: The entity that determines the purposes and means of processing personal data, either alone or in conjunction with others.
• Processor: The entity that processes personal data on behalf of the controller.
• Recipient: An entity to whom personal data is disclosed, excluding public authorities that may receive personal data in specific inquiries.
• Third Party: An individual or entity, other than the data subject, controller, or processor, authorized to process personal data under the controller or processor’s authority.
• Consent: Any clear, informed indication of the data subject’s wishes by which they agree to the processing of personal data.
• Personal Data Breach: A security incident resulting in accidental or unlawful destruction, loss, alteration, or unauthorized disclosure of or access to personal data.

General Information

This Privacy Policy at Stay Casino Online, along with the General Terms and Conditions on our site, defines how we collect, use, and handle personal data. By creating a Player Account, you agree to this Privacy Policy. Note that access to some website features may be limited if you do not consent to providing the necessary personal information.

This policy constitutes an agreement between you and the Company and may be updated periodically. While we strive to notify you of significant changes, we encourage you to review this Privacy Policy regularly to stay informed about our practices.

Stay Casino values your privacy and is committed to handling your data transparently, fairly, and lawfully in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation).

The website is intended for individuals over 18. If we inadvertently collect data on individuals under 18, we make efforts to process such data following applicable laws.

About Us

Stay Casino (the “Website”) is owned and operated by Hollycorn N.V., a Curaçao-registered company (registration no. 144359) with a registered office at Heelsumstraat 51, E-Commerce Park, Curaçao.

As a data controller, we comply with gambling regulations, which include processing personal data to offer our services. If you have privacy-related questions, concerns, or wish to exercise your rights, please contact our Data Protection Officer (DPO) at [email protected].

Contact Us

For any inquiries about this Privacy Policy or your personal data, you may contact us by:

• Email: [email protected]
• Live Chat: via StayCasino
• DPO Email: [email protected]

In cases where you do not receive a response within 10 days, we recommend reaching out through alternative communication methods.

Information We Collect

• Information You Provide: Includes details provided during registration or through interactions on our site, such as name, address, date of birth, country, email, financial data, and due diligence documents.
• Technical Information: Covers your IP address, browser type, time zone, and other technical details gathered through cookies and online activity tracking.
• Gameplay Information: Details on games played, time spent, and user interaction.
• Analytics Data: Usage data for troubleshooting, research, and analytics, including site navigation and time stamps.
• Data from Other Sources: Information from other websites within our group and third-party partners, including age verification, identity checks, and marketing preferences.

Categories of Data We Process

Personal data processed about you can include:

• Identity Data: Full name, email, username, date of birth, and gender.
• Contact Data: Address, phone number, and email.
• Financial Data: Payment details used for transactions.
• Transaction Data: Records of deposits, withdrawals, and wagers.
• Technical Data: IP address, browser type, and login data.
• Usage Data: Site usage patterns, gameplay behavior, login times, and responsible gaming data.
• Special Data: Sensitive information related to responsible gaming and racial or ethnic origin from uploaded documents, processed only as required by law.

How We Use Your Information

• Provided Information: To offer gaming services, process transactions, address inquiries, and, if consented, to provide marketing information.
• Collected Data: For site maintenance, marketing purposes, fraud prevention, and personalized user experience.
• Information from Other Sources: Combined with your other data to meet AML and responsible gaming obligations.

Legal Basis for Processing Personal Data

The basis for processing your data varies by the type of data and may include performance of contract, legal obligation, legitimate interests, and, where applicable, consent.

Data Sharing

We may share your data with:

• Group Members: For legal compliance and fraud prevention.
• Game Providers: To facilitate gameplay.
• Payment Processors: To process deposits and withdrawals.
• Marketing Partners: For promotional content, if you consent.
• Regulatory Authorities: For legal compliance.
• Third-Party Service Providers: To assist with site functionality, KYC, AML, and customer support.

All third parties are contractually bound to process data lawfully and securely.

International Data Transfers

In providing our services, we may need to transfer your personal data outside the EEA. In such cases, appropriate safeguards are implemented, including European Commission-approved standard contractual clauses, to ensure data protection.

Data Retention

We retain personal data only as long as needed for the purposes collected or as required by law. Once your account is closed, your data is retained only as necessary to meet legal and regulatory obligations.

Your Rights

You have the right to:

• Access: Request copies of your personal data.
• Correction: Update inaccurate personal information.
• Erasure: Request deletion of personal data, where legally permitted.
• Object: Object to data processing based on legitimate interests.
• Restrict Processing: Request suspension of data processing under certain conditions.
• Data Portability: Request transfer of your data to another entity.
• Withdraw Consent: Revoke consent for data processing where applicable.

To exercise these rights, please contact our DPO. We aim to respond within one month of your request.